Dental Office

Accounts Receivable Specialist


MB2 Dental LogoThis role is responsible for reducing aging and increasing collection percentages for MB2 partner offices by ensuring best practices are implemented/practiced.


o Review insurance verifications for accuracy (information and entry)
o Review upcoming appointments 2 days prior to determine patient balances/updated insurance needs
o Review daily ledger charges for accuracy and proper supporting documentation prior to submission.
o Create and submit claims daily, and ensure receipt (clearinghouse/payer)
o Directly address all open issue traks (within 3 business days or less)
o Weekly review/action of Claims to process & procedures not attached reports
o Monthly review of outstanding 31+ days claims $499> for receipt confirmation
o Monthly review of outstanding patient aging
o Monthly review of fee schedule attachment accuracy
o Refund Processing
o Credit Balance Assessment
o Review of reporting package monthly, identify areas of opportunity
o Communicate/training directly with office team to correct best practices
o Follow up and resolve all communication requests (Responses within 48 hours or less)
o Ensure personal achievement of productivity standards and performance metrics as directed by supervisor
o Complete other projects as assigned


o Understanding of Dental Insurance and claims processing
o Dentrix, Eagle Soft, Easy Dental or Open Dental software experience preferred
o Great oral and written communication skills
o Strong attention to detail
o Typing/Data Entry Skills
o Understanding of billing and appeals process
o Ability to prioritize workload to achieve set timelines/goals
o Ability to work independently as well as with a team
o MS Office Suite knowledge is a plus




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